Our free shipping policy is designed to ensure a quick and cost-effective experience for our customers. We aim to process all orders within 24-72 hours for a speedy delivery experience.

US Orders: Delivery typically takes 6-15 business days and we offer free shipping for US customers only on orders over $30. This means you can enjoy your favorite products without worrying about shipping costs as long as your order meets the minimum.

Canada & Mexico: For our Canadian and Mexican customers, delivery typically takes 10-20 business days. There is a flat shipping fee of $15 for international delivery, but don’t forget that we also provide free shipping for international customers on orders over $75, making it easier to shop without additional fees.

United Kingdom: We now ship to the United Kingdom! We aim to process all orders within 24-72 hours (2–4 business days). After processing, delivery to the UK typically takes 10–25 business days, as some items ship directly from our international suppliers and customs clearance can add extra time — please allow for the full timeframe before contacting us. There is a flat shipping fee of $15 on UK orders under $75, and free shipping on UK orders of $75 or more. Customers are responsible for any import duties and taxes on United Kingdom orders.

Australia: We now ship to Australia! We aim to process all orders within 24-72 hours (2–4 business days). After processing, delivery to Australia typically takes 15–30 business days, as some items ship directly from our international suppliers and customs clearance can add extra time — please allow for the full timeframe before contacting us. There is a flat shipping fee of $20 on Australia orders under $100, and free shipping on Australia orders of $100 or more. Customers are responsible for any import duties and taxes on Australia orders.

Japan: We now ship to Japan! We aim to process all orders within 24-72 hours (2–4 business days). After processing, delivery to Japan typically takes 12–25 business days, as some items ship directly from our international suppliers and customs clearance can add extra time — please allow for the full timeframe before contacting us. There is a flat shipping fee of $20 on Japan orders under $100, and free shipping on Japan orders of $100 or more. Customers are responsible for any import duties and taxes on Japan orders.

Express shipping: expedited options (DHL, FedEx, and UPS — plus USPS expedited services within the United States) are offered at checkout wherever the carrier provides them for your item and destination, at carrier-calculated rates paid at checkout. If you don't see an express option for an item, that item ships via our standard service.

Import Duties and Taxes: We ship to Mexico, Canada, the United Kingdom, Australia, and Japan. Customers are responsible for any import duties and taxes on Mexico, Canada, United Kingdom, Australia, and Japan orders.

Additional Information: Some specialty or high-demand items may require additional processing time. If you have questions about our free shipping policy or need assistance with your order, our dedicated support team is here to help you ensure a hassle-free experience.

Tracking and Support: Once your order is shipped, you will receive tracking information via email. This allows you to monitor your shipment’s progress until it arrives at your doorstep.

Exclusions: Please note that certain items may be excluded from our free shipping policy, and if applicable, this will be noted in the product description. We recommend checking the product details before making your purchase.

Conclusion: Thank you for choosing us! We strive to provide not only excellent products but also a seamless shopping experience through our free shipping policy. Your satisfaction is our highest priority.

Returns & Refunds Policy

Last updated: August 9, 2026

We accept returns. At Rick's by Design, we craft premium, elegant casual wear with a commitment to your satisfaction. If you are not completely delighted with your purchase, our returns process is straightforward, respectful of your time, and designed to protect the quality you expect from our brand.

Eligibility for Returns

• Items must be unused, unwashed, with all original tags attached, and in their original packaging.
• Returned within 30 days of delivery.
• Final sale items, monogrammed/customized items, and underwear/lingerie are not eligible for return unless defective.
• Gift cards are not returnable.

Refunds & Exchanges

• Refunds are issued to the original payment method after processing. Allow 5–10 business days for the refund to appear on your statement, depending on your bank.
• Exchanges are available for the same item in a different size or color, subject to stock. If the item is no longer available, a full refund will be issued.
• Original shipping charges are non-refundable, unless the item received was defective or incorrect.

Damaged or Incorrect Items

If you receive a defective item or the wrong item, please contact us within 7 days of delivery to arrange a replacement or refund. We will cover the return shipping costs in these cases.

Return Process

To start a return, contact us first — we will let you know what to do.

1. Email your order number, item(s) you wish to return, and the reason for return to support@ricksbydesign.shop.Please include "Return Request" in the subject line.
2. We will reply with return instructions and, if eligible, a prepaid shipping label.
3. Pack the item securely in its original packaging with all tags attached.
4. Ship the item back to us. Once received and inspected, we will process your refund or exchange within 5–7 business days.

Refund Timing

Refunds are issued to the original payment method within 5–10 business days after approval. You will receive a confirmation email when your refund is issued.

International Orders

For international orders, refunds are issued to the original payment method. Please note that duties, taxes, and shipping charges are non-refundable where applicable, and return shipping may be at your expense unless the item arrived defective or incorrect.

United Kingdom Customers

UK customers also have a 14-day cooling-off right under the UK Consumer Contracts Regulations: you may cancel your order within 14 days of receiving your goods. To exercise this right, contact us first — we will let you know what to do.

Questions

If you have questions about our Returns & Refunds Policy, please reach out at support@ricksbydesign.shop.