FAQ
Frequently Asked Questions
Shipping
How long does shipping take?
We aim to process orders within 24-72 hours. Depending on your location, delivery typically takes 6-15 days.
Do you offer free shipping?
Yes! We offer free shipping on all US orders over $30 and on Canada & Mexico orders over $75
Do you ship internationally?
Currently we ship within the US, Canada and Mexico.Shipping rates are calculated at Checkout based on your location.
Returns & Exchanges
What is your return policy?
We have a 30-day return policy. Items must be unworn, unused, with tags, and in original packaging. A receipt or proof of purchase is required.
How do I start a return?
Contact us first at ricksbydesign4@gmail.com before sending anything back. We will provide return instructions and the appropriate return address. Items sent back without prior authorization will not be accepted.
Can I exchange an item?
Yes! Return the original item and place a new order once your return is accepted.
When will I receive my refund?
Once we receive and inspect your return, refunds are issued to your original payment method within 10 business days.
Orders
Can I cancel or modify my order?
Please contact us as soon as possible at support@ricksbydesign.shop if you need to make changes. We process orders quickly, so we cannot guarantee changes after an order is placed.
How do I track my order?
Once your order ships, you will receive a tracking number via email. You can also use our Track Your Order page.
Products
How do I find the right size?
Each product page includes sizing information. If you have questions, feel free to contact us and we'll be happy to help.
Are sale items returnable?
No, sale items and gift cards are final sale and cannot be returned.
Contact Us
How can I get in touch?
Email us at support@ricksbydesign.shop and we'll get back to you as soon as possible. You can also visit our Customer Support page.